Traffic has been successfully redirected to other providers and call initiation times have returned to normal. As traffic cleanup is underway, a sporadic load time may be seen in a small portion of conversations
Posted Jan 23, 2026 - 18:44 UTC
Update
Traffic has been rerouted to healthy providers, and conversation load times are improving. Overall traffic is returning to normal levels.
Posted Jan 23, 2026 - 18:28 UTC
Identified
Three of our five downstream GPU providers began experiencing issues. Traffic is being actively rerouted away from affected providers, and we’re seeing performance improvements.
Posted Jan 23, 2026 - 18:18 UTC
Update
We are continuing to investigate this issue and are escalating the severity of this outage as we work towards a resolution
Posted Jan 23, 2026 - 17:45 UTC
Investigating
We're seeing some conversations that are encountering delayed load times due to downstream GPU provider infrastructure outages. Our team is investigating and attempting to redirect traffic
Posted Jan 23, 2026 - 17:39 UTC
This incident affected: Conversational Video Interface.