All Systems Operational

Uptime over the past 90 days. View historical uptime.
Conversational Video Interface Operational
90 days ago
99.99 % uptime
Today
API Operational
90 days ago
100.0 % uptime
Today
Replica Training Service Operational
90 days ago
99.99 % uptime
Today
Replica Video Service Operational
90 days ago
100.0 % uptime
Today
Customer Portal Operational
90 days ago
100.0 % uptime
Today
Background Video Service Operational
90 days ago
100.0 % uptime
Today
Bulk Request Service Operational
90 days ago
100.0 % uptime
Today
Video Conferencing Operational
90 days ago
99.96 % uptime
Today
AWS eks-us-east-1 Operational
AWS ecs-us-east-1 Operational
AWS elb-us-east-1 Operational
AWS lambda-us-east-1 Operational
AWS route53 Operational
AWS sqs-us-east-1 Operational
Google Cloud Platform Google Cloud SQL Operational
Google Cloud Platform Google Cloud Pub/Sub Operational
Google Cloud Platform Google Compute Engine Operational
Google Cloud Platform Google Kubernetes Engine Operational
Google Cloud Platform Identity & Access Management Operational
Slack integration Operational
Cartesia Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Aug 5, 2026

Some Custom Replica Creations failing due to upstream Infra Provider Issue
Resolved - This incident has been resolved.
Aug 5, 12:24 UTC
Monitoring - The upstream provider has recovered and we're relaunching custom replica trainings.
Aug 5, 11:29 UTC
Identified - We are experiencing some custom replica training failures due to an upstream infra provider issue. We are working on restarting all new customer replica trainings as soon as possible. Nothing is needed from your side.
Aug 5, 11:09 UTC

Aug 4, 2026

No incidents reported.

Aug 3, 2026

Some Conversations Failing to Start
Resolved - All conversations are starting normally.
Aug 3, 18:54 UTC
Monitoring - All traffic has been routed away from the affected provider, and conversations are starting normally. We are actively monitoring the service to confirm continued stability.
Aug 3, 18:47 UTC
Identified - One of our GPU providers is experiencing networking issues, which is impacting conversations configured to use Cartesia for TTS and may cause them to fail to start. We are actively routing traffic away from the affected region
Aug 3, 18:43 UTC
Investigating - An outage affecting one of our GPU providers is causing elevated error rates for some conversations
Aug 3, 18:27 UTC

Aug 2, 2026

No incidents reported.

Aug 1, 2026

Cartesia Incident
Resolved - This incident has been resolved.
Aug 1, 01:59 UTC
Monitoring - We are seeing traffic return to normal
Aug 1, 01:52 UTC
Identified - https://status.cartesia.ai/

Cartesia is failing over traffic. Elevnlabs users are not affected
Aug 1, 01:44 UTC
Investigating - An outage affecting our upstream TTS provider, Cartesia, is causing some conversations using Cartesia as the default TTS to fail to start.

Elevenlabs users are not affected
Aug 1, 01:40 UTC

Jul 31, 2026

No incidents reported.

Jul 30, 2026

Increased conversation latency using the Gemma 4 model
Resolved - Conversation latency for the Gemma 4 model has returned to normal, and all traffic has been routed.
Jul 30, 20:02 UTC
Identified - Our upstream model provider is rate- limiting a subset of requests for the Gemma 4 model, resulting in increased latency. We are routing traffic away from the affected capacity and working with the provider to restore normal performance.
Jul 30, 19:31 UTC
Investigating - We are investigating increased conversation latency affecting conversations using the Gemma 4 model.

Conversations using other models are operating normally. We are actively working to identify the cause and will provide an update as soon as more information is available.
Jul 30, 19:21 UTC

Jul 29, 2026

Some conversations are fail to start
Resolved - Cartesia has restored service, and conversations configured to use Cartesia for TTS are starting successfully again.
Jul 29, 22:29 UTC
Identified - We are working with Cartesia to restore service
Jul 29, 22:25 UTC
Update - We have identified the issue. An outage affecting our upstream TTS provider, Cartesia, is causing some conversations using Cartesia as the default TTS to fail to start.

Only conversations configured to use Cartesia for TTS are affected. Cartesia is working on resolving this issue, and we're continuing to monitor.

https://status.cartesia.ai/incidents/01KYQZ97RPSZBJRPEQGVGJANZP
Jul 29, 22:23 UTC
Investigating - We are currently investigating the issue
Jul 29, 22:14 UTC

Jul 28, 2026

No incidents reported.

Jul 27, 2026

No incidents reported.

Jul 26, 2026

No incidents reported.

Jul 25, 2026

No incidents reported.

Jul 24, 2026

Some conversations are unable to start
Resolved - Conversation creation temporarily failed for approximately 10 minutes. The issue has been resolved, and conversation creation is operating normally.
Jul 24, 23:10 UTC

Jul 23, 2026

No incidents reported.

Jul 22, 2026

No incidents reported.

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