Video Generation Provider Outage

Incident Report for Tavus

Resolved

This incident has been resolved. There was a catastrophic machine failure with a provider that caused the queue manager to eject. Traffic has been shifted, and all services should return to functional.

Posted Mar 17, 2025 - 19:26 UTC

Identified

We are receiving 500s from our compute provider for replica training and replica video generation. Shifting traffic off.

Posted Mar 17, 2025 - 18:31 UTC

This incident affected: API, Replica Training Service, Replica Video Service, and Customer Portal.